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IT Support Plans

We like to keep things simple - why would you pay for services that you don't use?  That's why we have one support plan which includes remote support and IT advice - we call it our Essentials plan.  Then you can bolt on additional services that your business requires.

​What exactly is remote support?  Well, it means that you can call us and we'll help you out over the phone and if required, we'll connect up to your computer to resolve the issue.  Most issues can be resolved this way but not everything - there will be occasions when it can't be sorted remotely and we'd have to arrange a visit.  This would be an additional charge.

How about IT strategy advice - what's that?  This is us working with you to make sure you're on the right track for IT.  Is your data being backed up, do you have strong passwords, could technology be making your lives simpler?  Think of us as your IT sounding board! 

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Pricing

If you have more or fewer people in your business then please get in touch for a quote.

Bolt-on services

What about the bolt-on services you mentioned before?  Every business is different so you can include as many of these services as required:

  • 24x7x365 Support

  • After Hours Support

  • Emergency Support

  • Onsite Support

  • Managed Anti-Malware

  • Managed Anti-Virus

  • IT Budget Planning

  • Simulated Phishing

  • Managed Firewall

  • Mobile Device Management

  • Managed VoIP

  • Workstation Backup

  • Asset Management

  • Technology Business Reviews

  • 24x7x365 Remote Monitoring

  • 3rd Party Patch Management

  • Cybersecurity / Security Awareness Training

  • Server Support

  • Server Backup

  • Vendor Management

  • Wi-Fi Management

  • End User Training

  • Procurement Assistance

  • Microsoft Patch Management

  • Network & Infrastructure Management

  • Microsoft 365 Tenant Management

  • Microsoft 365 Licence

  • Microsoft 365 Backup Licence

  • Starter and leaver administration (creating accounts etc)

  • Managed Backup & Disaster Recovery

  • Spam Filtering

  • Business Internet

  • Simulated Disaster Recovery

  • Business Continuity Planning

  • Documentation Management

If you don't see it on the list, it doesn't mean that we don't do it.  Just ask!

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