Top 10 signs that your IT support company is getting complacent
They haven't called you in a while just to check-in
You contact them with IT issues but they seem to be taking longer and longer to get back to you
When they do provide an answer to your query, it's just a workaround rather than a solution
The IT projects that were all planned when you started the contract never materialised
You notice that your computers are getting slower and slower
When you call them with a query, you seem to talk to a different person each time and you have to explain your setup from scratch
You keep spotting mistakes on their invoices
You're beginning to think that your IT is a bit out of date and you could be running more efficiently
Your team doesn't seem to be aware of best practices that would avoid the latest security risks
The contract price keeps increasing with no evidence of increased value
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